Frequently Asked Questions
Clear answers about levels, certificates, live practice, pricing logic, and policies. If your question is unusual, send it via the modal—we’ll confirm it client-side and keep the page fast.
How do I choose the right level?
Take our 3‑minute placement test on the home page. If you feel the pacing is too slow or too fast, you can switch levels anytime without losing progress.
Do you offer certificates?
Yes. After completing the required assessments and final tasks, you can download a certificate from your account dashboard.
Are live sessions included?
Some plans include live online practice. Check the course format in the catalog to see whether your plan includes weekly speaking sessions.
What is your refund policy?
You can request a refund within 14 days if you have not completed over 20% of the course. We process eligible refunds within 3–7 business days.
Can I study on mobile and continue on desktop?
Yes. Your progress syncs automatically when you’re signed in. We recommend enabling audio permissions on mobile for pronunciation tasks.
How quickly do you respond to questions?
Typically within 24 hours on weekdays. If your question is about account access, include your email and we’ll prioritize it.
Didn’t find your answer?
Open the “Ask a question” modal. We’ll validate your message and confirm it instantly.
Support phone
+1 (617) 482-9073
Support hours
Mon–Fri, 09:00–18:00